MAG showing "Incorrect portal URL" today after months of working fine

[VPNguru]

My MAG 524 has been working without issues for eight months. This morning it stopped connecting and shows Incorrect portal URL. I have not changed any settings. The URL I have is the same one that always worked.

 

[HaroldBuffer]

Portal URL errors after a long working period usually mean the provider changed their server address. Check your email for a provider announcement.

 

[sarah_tech]

This happened to me too. Provider silently migrated servers and the old URL now points nowhere. New URL in my account dashboard.

 

[WalterApps]

Log into your provider's website and look for a notification or updated portal settings. Most providers email customers before migrations but sometimes it is only in the user area.

 

[MeshMaster]

Also worth trying: power the MAG off at the wall for 2 minutes, not just standby. Sometimes a full power cycle clears cached DNS entries that point to the old server.

 

[MAGuser_Roy]

Resolved — provider migrated servers and sent an email I missed. New URL in the customer portal. Updated MAG and connecting normally now.