App loads but shows black screen — causes and fixes

[DaveStreamer]

Hi everyone! Starting this thread to discuss the topic and hear from others with similar experiences. Happy to answer questions and share more details if needed.

 

[NickCable]

Black screen on load is almost always a rendering issue.

 

[Moderator_Max]

First thing to try: force close the app and reopen.

 

[LindaForum]

Force close didn't help. Black screen persists.

 

[NetNerd92]

Try disabling hardware acceleration in the app settings.

 

[jake_m]

Where is hardware acceleration in the settings?

 

[TechMike88]

It's usually under Advanced Settings or Player Settings in the app.

 

[Moderator_Max]

Try enabling it again but also update your device's graphics drivers.

 

[JenStream]

Disabling hardware acceleration fixed the black screen. But video is a bit choppier now.

 

[PatriciaHD]

On Android: clear cache for both the app AND the Android System WebView.

 

[HD_Harold]

Android System WebView update fixed my black screen. Never would have thought of that.

 

[jake_m]

On Fire Stick: Settings > Applications > Manage Installed Applications > [App] > Clear Cache.

 

[Moderator_Max]

My black screen was caused by HDCP compatibility issue with my TV/cable combination.

 

[SuzieQ_Tech]

Rebooting the device (not just the app) often fixes persistent black screen.

 

[PaulHD]

HDCP issues are frustrating. HDMI 2.0 cables sometimes help with HDCP 2.2 content.

 

[NickCable]

Resolved with hardware acceleration disabled. Marking as solved.