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CoaxCable_Dave posted the thread Service intermittently failing since this morning — anyone else affected? in Paid Service Discussions.My paid service started dropping connections this morning around 8am. Some channels load fine, others fail immediately. Restarted the... -
ISP_watcher replied to the thread Red and green flags in IPTV provider support — what separates professional from poor.Saved this as a reference for evaluating my next provider. -
STBforum replied to the thread Red and green flags in IPTV provider support — what separates professional from poor.Great reference thread. Reminder: this forum is for discussing support practices in general terms. Do not name specific providers or... -
ScamAlert replied to the thread Red and green flags in IPTV provider support — what separates professional from poor.For best support results include: 1. Device type and model (phone, Smart TV, MAG box, Android TV box). 2. App name and version number... -
HelenNet replied to the thread Red and green flags in IPTV provider support — what separates professional from poor.What should I include in a support ticket to get the best possible response? -
TechDad_Bill replied to the thread Red and green flags in IPTV provider support — what separates professional from poor.Green flag #3: Support proactively follows up after a fix. When a support agent closes a ticket and then sends a follow-up message the... -
chris_tv replied to the thread Red and green flags in IPTV provider support — what separates professional from poor.Form letters that do not match the actual question are the most frustrating support experience. -
PatriciaHD replied to the thread Red and green flags in IPTV provider support — what separates professional from poor.Red flag: copy-paste responses that do not address your specific question. Every support ticket I have sent mentions the exact error... -
BettyStream replied to the thread Red and green flags in IPTV provider support — what separates professional from poor.My current provider has responded to every ticket within 45 minutes during business hours. Once resolved an issue at 11pm via live chat... -
BufferKiller replied to the thread Red and green flags in IPTV provider support — what separates professional from poor.Industry context: under 4 hours for a ticket response is acceptable. Under 1 hour during business hours is good. Responses taking 24+... -
JenStream replied to the thread Red and green flags in IPTV provider support — what separates professional from poor.What is the average response time that separates good support from poor? -
MeshWifi_Sam replied to the thread Red and green flags in IPTV provider support — what separates professional from poor.Green flag #2: Support acknowledges when there is a server-side issue. This sounds basic but many providers will never admit to... -
MeshMaster replied to the thread Red and green flags in IPTV provider support — what separates professional from poor.The restart-first agents waste so much time. Proper triage is essential. -
RuthApps replied to the thread Red and green flags in IPTV provider support — what separates professional from poor.Green flag #1: Support asks diagnostic questions before telling you to restart. A support agent who asks what device you are on, what... -
RonaldFix replied to the thread Red and green flags in IPTV provider support — what separates professional from poor.Perfect topic. Support quality is actually the best predictor of overall provider quality in my experience.