Latest activity
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LauraApps replied to the thread Smart TV app says "subscription not active" immediately after provider confirmed activation.Which TV brand and firmware version? Some firmware updates reset app storage which clears saved tokens. -
DNSfixer replied to the thread Smart TV app says "subscription not active" immediately after provider confirmed activation.Firmware updates breaking app authentication is a real issue. Seen it happen on several TV brands. -
HD_Harold posted the thread Smart TV app says "subscription not active" immediately after provider confirmed activation in Smart TV App Compatibility.Provider support confirmed my subscription is active and they can see my device registered. But the Smart TV app still shows... -
PortalError replied to the thread Service works on my phone app but not on Smart TV app — same credentials.Great outcome. The MAC binding step is something more people should know about upfront. -
HD_Harold replied to the thread Service works on my phone app but not on Smart TV app — same credentials.Reminder for this thread: do not share your activation credentials, MAC addresses, or portal URLs publicly. Sensitive account details...
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JosephHD replied to the thread Service works on my phone app but not on Smart TV app — same credentials.UPDATE: Fixed! The provider needed me to register the TV's MAC address. Did that, restarted the app, and it authenticated correctly. Now... -
MAGuser_Roy replied to the thread Service works on my phone app but not on Smart TV app — same credentials.At that point, I would recommend contacting the provider support with: (1) the exact error message displayed, (2) the TV model and... -
VPNstreamer replied to the thread Service works on my phone app but not on Smart TV app — same credentials.If the MAC is registered and credentials are correct but it still fails, what next? -
StreamKing replied to the thread Service works on my phone app but not on Smart TV app — same credentials.Another possibility: the phone app may connect via a different protocol than the Smart TV app supports. For example, some providers'... -
PaulHD replied to the thread Service works on my phone app but not on Smart TV app — same credentials.Had the same problem last year. It turned out my Smart TV app was an old cached version that the provider no longer supported. Deleted... -
GregWifi replied to the thread Service works on my phone app but not on Smart TV app — same credentials.Samsung TV MAC address: Settings → General → Network → Network Status → View Network Settings → MAC Address. Note it down and send to... -
BobWifi replied to the thread Service works on my phone app but not on Smart TV app — same credentials.How do I find my Samsung Smart TV's MAC address without going into the app first? -
KarenStream replied to the thread Service works on my phone app but not on Smart TV app — same credentials.MAC binding catches people out all the time. Providers who use it require the device MAC to be approved. -
JenStream replied to the thread Service works on my phone app but not on Smart TV app — same credentials.Steps to try on the Samsung Smart TV: 1. Completely uninstall the app and reinstall fresh. 2. Open the app and note the TV's MAC address... -
LauraTech replied to the thread Service works on my phone app but not on Smart TV app — same credentials.The most common cause is that the Smart TV app requires a separate activation step or uses a different connection method than the phone...