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HD_Harold replied to the thread Service works on my phone app but not on Smart TV app — same credentials.Reminder for this thread: do not share your activation credentials, MAC addresses, or portal URLs publicly. Sensitive account details... -
JosephHD replied to the thread Service works on my phone app but not on Smart TV app — same credentials.UPDATE: Fixed! The provider needed me to register the TV's MAC address. Did that, restarted the app, and it authenticated correctly. Now... -
MAGuser_Roy replied to the thread Service works on my phone app but not on Smart TV app — same credentials.At that point, I would recommend contacting the provider support with: (1) the exact error message displayed, (2) the TV model and... -
VPNstreamer replied to the thread Service works on my phone app but not on Smart TV app — same credentials.If the MAC is registered and credentials are correct but it still fails, what next? -
StreamKing replied to the thread Service works on my phone app but not on Smart TV app — same credentials.Another possibility: the phone app may connect via a different protocol than the Smart TV app supports. For example, some providers'... -
PaulHD replied to the thread Service works on my phone app but not on Smart TV app — same credentials.Had the same problem last year. It turned out my Smart TV app was an old cached version that the provider no longer supported. Deleted... -
GregWifi replied to the thread Service works on my phone app but not on Smart TV app — same credentials.Samsung TV MAC address: Settings → General → Network → Network Status → View Network Settings → MAC Address. Note it down and send to... -
BobWifi replied to the thread Service works on my phone app but not on Smart TV app — same credentials.How do I find my Samsung Smart TV's MAC address without going into the app first? -
KarenStream replied to the thread Service works on my phone app but not on Smart TV app — same credentials.MAC binding catches people out all the time. Providers who use it require the device MAC to be approved. -
JenStream replied to the thread Service works on my phone app but not on Smart TV app — same credentials.Steps to try on the Samsung Smart TV: 1. Completely uninstall the app and reinstall fresh. 2. Open the app and note the TV's MAC address... -
LauraTech replied to the thread Service works on my phone app but not on Smart TV app — same credentials.The most common cause is that the Smart TV app requires a separate activation step or uses a different connection method than the phone... -
STBsupport replied to the thread Service works on my phone app but not on Smart TV app — same credentials.This is a very common issue. Smart TV apps and phone apps behave differently even with the same account. -
NetDoctor posted the thread Service works on my phone app but not on Smart TV app — same credentials in App Compatibility with Paid Services.My paid service streams perfectly on my Android phone using the provider app. But when I enter the same credentials on my Samsung Smart... -
SmartTVGuru replied to the thread HD streams work fine but 4K keeps buffering — diagnosed and fixed.Great thread. Bookmarked for when I upgrade to 4K. Very useful breakdown. -
NickCable replied to the thread HD streams work fine but 4K keeps buffering — diagnosed and fixed.For anyone continuing this thread: please keep the discussion focused on technical troubleshooting. Do not post specific provider names...