MaryLogin New member Joined Jan 5, 2019 Messages 58 Jan 17, 2022 #1 Starting this thread to share my experience and hear from others in the community. Happy to discuss in detail.
Starting this thread to share my experience and hear from others in the community. Happy to discuss in detail.
StreamSafe New member Joined Feb 21, 2016 Messages 701 Jan 17, 2022 #2 Before flooding the forum with reviews, let's establish what makes a review actually useful.
KarenStream New member Joined Nov 18, 2021 Messages 26 Jan 18, 2022 #3 Most reviews I see are either 'this service is amazing' or 'this service is garbage' — neither is helpful.
Most reviews I see are either 'this service is amazing' or 'this service is garbage' — neither is helpful.
BoxReviewer New member Joined Aug 13, 2017 Messages 597 Jan 19, 2022 #4 Useful reviews include specific technical details: device used, app used, content type, time of day.
KevinNet New member Joined Oct 24, 2018 Messages 50 Jan 18, 2022 #5 Also: how long you've been using the service. One-week reviews are less reliable than 6-month reviews.
Also: how long you've been using the service. One-week reviews are less reliable than 6-month reviews.
MAG_Mitch New member Joined Sep 27, 2013 Messages 1,270 Jan 22, 2022 #6 The question I always want answered: does it work reliably during prime time?
DaveStreamer New member Joined May 5, 2011 Messages 53 Jan 21, 2022 #7 Prime time reliability should be the headline finding of any serious review.
BobWifi New member Joined Feb 17, 2020 Messages 41 Jan 18, 2022 #8 What's a good structure for a review?
CindyApps New member Joined Feb 10, 2014 Messages 44 Jan 24, 2022 #9 Device and setup (device, app, connection type), then content quality, then stability, then support experience.
Device and setup (device, app, connection type), then content quality, then stability, then support experience.
rachel_r New member Joined Jan 25, 2015 Messages 61 Jan 18, 2022 #10 I always include one specific example of a problem I encountered and how support handled it.
MeshMaster New member Joined Mar 16, 2019 Messages 376 Jan 17, 2022 #11 That support example is very revealing about the service quality.
SmartTVGuru New member Joined Apr 25, 2018 Messages 42 Jan 20, 2022 #12 Also be honest about your internet connection quality. It's a variable that affects your review.
RouterRob New member Joined Aug 16, 2020 Messages 697 Jan 20, 2022 #13 A review from someone with 300Mbps fiber is different from someone on 25Mbps DSL.
RyanBuffer New member Joined Jan 4, 2022 Messages 23 Jan 20, 2022 #14 Disclose your connection speed as part of the review setup.
DonaldTV New member Joined May 1, 2021 Messages 33 Jan 28, 2022 #15 All of this would make community reviews so much more valuable.
NancyBuffer New member Joined Jun 3, 2019 Messages 40 Jan 18, 2022 #16 Agreed. Will keep these guidelines in mind for my next review.