MAG showing wrong EPG time — how to sync correctly

TomBuffer

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Sep 2, 2014

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54

• Apr 21, 2016

• #1

Starting this thread to share my experience and hear from others in the community. Happy to discuss in detail.

 

STBsupport

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Aug 27, 2011

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1,256

• Apr 22, 2016

• #2

My EPG on MAG shows programs 2 hours off from actual broadcast times.

 

chris_tv

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Feb 25, 2012

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57

• Apr 22, 2016

• #3

Time offset is a common MAG issue. It's usually a timezone setting problem.

 

Moderator_Max

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Jan 2, 2010

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2

• Apr 24, 2016

• #3

Where do I set the timezone on MAG?

 

chris_tv

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Feb 25, 2012

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57

• Apr 23, 2016

• #4

Settings > System Settings > Time Zone. Set to your correct timezone.

 

CarlaStream

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Feb 7, 2016

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43

• Apr 23, 2016

• #5

Also check the Time Format setting — 12-hour vs 24-hour affects some EPG displays.

 

SupportAlex

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Feb 10, 2011

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1

• Apr 24, 2016

• #6

Then it might be the portal's EPG data providing times in a different timezone.

 

BoxKing88

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Mar 1, 2014

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486

• Apr 26, 2016

• #6

I had the timezone set correctly but still had an offset.

 

AnnaTV

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Jun 27, 2015

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43

• Apr 28, 2016

• #7

Some providers provide EPG in UTC and expect the client (MAG) to convert.

 

AlexDigital

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Jun 9, 2012

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45

• Apr 24, 2016

• #8

Ask your provider what timezone their EPG data is in and adjust accordingly.

 

chris_tv

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Feb 25, 2012

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57

• Apr 24, 2016

• #9

My provider said their EPG is in UTC. I set MAG to UTC+0 and all times are wrong by definition.

 

JenStream

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Jan 17, 2013

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60

• Apr 25, 2016

• #10

If provider EPG is UTC, set your MAG timezone to match where you are, not UTC.

 

LindaForum

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Sep 21, 2011

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47

• Apr 30, 2016

• #11

Wait — if EPG is in UTC and MAG converts, shouldn't setting local time fix it?

 

PortalPete

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Jun 11, 2013

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912

• Apr 30, 2016

• #12

It should. Unless there's a portal-level timezone override.

 

StreamKing

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May 19, 2014

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43

• Apr 27, 2016

• #13

Found it — portal had a separate timezone setting that was overriding MAG's system setting.

 

jake_m

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Mar 3, 2010

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63

• Apr 29, 2016

• #14

Resolved! Portal timezone was set to Eastern US time. Changed to my local timezone and it's perfect.